We are pleased to accommodate returns and exchanges within 60 days on all items that have not been used or tampered with. Please e-mail us at email@example.com to initiate your return and we will be more than happy to assist you further.
Easy: e-mail us at firstname.lastname@example.org and let us know your order #. We will then provide you with instructions and a return address to ship your item back. All returned items will be inspected to see if you qualify for a refund, as used merchandise will not be refunded. To be eligible for a return, your item must be unused and in the same condition that you received it.
Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
We will provide a refund on unused items within leading sixty (60) days of the date that you receive your item.
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Refunds for merchandise returned without contacting us cannot be guaranteed.
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned item was not used.
Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com with your order #.
You may contact us by e-mail at firstname.lastname@example.org or by sending us a message through our CONTACT page. The MINZA support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!