WE ARE ALWAYS HERE TO HELP.
We are pleased to accommodate returns and exchanges within 30 days on all bags that have not been used or tampered with. Please e-mail us at firstname.lastname@example.org to initiate your return and we will be more than happy to assist you further.
HOW DO I MAKE A RETURN?
Easy: e-mail us at email@example.com and let us know your order #. We will then provide you with instructions and a return address to ship your bag back. All returned items will be inspected to see if you qualify for a refund, as used merchandise will not be refunded. To be eligible for a return, your item must be unused and in the same condition that you received it.
Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
WHAT IS THE RETURN PERIOD?
We will provide a refund on unused bags within leading thirty (30) days of the date that you receive your bag.
DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because MINZA will not be responsible for lost returns.
MAY I RETURN MY MINZA BAG WITHOUT CONTACTING YOU ?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Refunds for merchandise returned without contacting us cannot be guaranteed.
WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned bag was not used. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
MAY I EXCHANGE MY BAG?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
HOW MAY I CONTACT YOU?
You may contact us by e-mail at email@example.com or by sending us a message through our CONTACT page. The MINZA support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!